Legal - Privacy Policy

We collect information you provide directly to us when filling out our contact forms, subscribing to newsletters, or registering on our chatbot platform. This includes data such as full name, email address, phone number, and company name. Additionally, we automatically collect data such as IP address, browser type, pages visited, and information gathered via cookies and tracking pixels.

To enable the operation of our automation tools and chatbot, we integrate with APIs provided by Meta Platforms, Inc. (including WhatsApp Business API, Facebook Messenger, and Instagram). When using these integrations, we process communication data on behalf of our clients, which includes: the end-user's phone number, unique account identifiers (Facebook/Instagram user IDs), message timestamps, delivery status, and the textual/multimedia content of the transmitted messages. The Ayos Software client acts as the data controller, while Ayos Software is the data processor, processing information strictly to deliver the contracted service.

The collected and processed data is used to: (a) provide, operate, maintain, and optimize our services and chatbot systems; (b) process inquiries submitted through our contact forms; (c) send critical support communications or technical updates; (d) send marketing updates (when expressly authorized by you); (e) detect and prevent fraudulent activities, spam, or security breaches.

Ayos Software does not sell or trade your personal information. We may share your data only with technology partners and service providers essential to running our infrastructure, such as cloud hosting providers (AWS/Vercel), database managers, email dispatch providers (Resend), and official API platforms (such as Meta Platforms, Inc.), always requiring compliance with LGPD/GDPR regulations.

We ensure users have full control over their data. If you want to request the permanent deletion of your account, registration details, and message history from our chatbots, simply send us an email. For your convenience, you can click the button below to send a pre-formatted request email. If the sender email address exists in our active database, the permanent deletion of all associated information will be completed within 7 business days.

In full compliance with data protection laws (such as LGPD and GDPR), you have the right to: confirm the existence of data processing, access your data, correct incomplete or inaccurate data, request portability, object to the processing, and revoke previously given consent by contacting us via the email address provided.

This policy may be updated periodically to reflect regulatory changes or operational improvements. We encourage you to review this page regularly to stay informed.